Purchase Options and Cancellation Policy:

 

Last Updated:  06/07/2024

Overview

At Maya's Beauty Palace, we strive to provide our customers with a seamless shopping experience. Below, you will find information regarding our purchase options and our cancellation policy, in accordance with the latest regulations and Shopify standards.

Purchase Options

We offer a variety of purchase options to cater to your needs:

1. One-Time Purchases

• Product Selection: Browse our wide range of products and add your desired items to the cart.
• Checkout: Complete your purchase using our secure checkout process.
• Payment Methods: We accept major credit cards, PayPal, and other payment methods supported by Shopify.

2. Subscriptions

• Subscription Plans: Choose from our flexible subscription plans for regular deliveries of your favorite products.
• Customization: Manage your subscription preferences, including delivery frequency and product selection, through your account dashboard.
• Payment: Subscriptions are billed automatically based on the selected frequency.

3. Discounts and Promotions

• Coupon Codes: Apply valid coupon codes during checkout to avail of special discounts.
• Promotional Offers: Keep an eye on our website and newsletters for limited-time offers and promotions.

Cancellation Policy

1. Order Cancellation

Before Shipment

• Time Frame: Orders can be cancelled within 24 hours of purchase without any charges.
• Process: To cancel your order, please contact our customer support team at support@mayasbeautypalace.com or call us at +44 7597 724831.
• Confirmation: You will receive a confirmation email once your cancellation request has been processed.

After Shipment

• Non-Cancellable: Once an order has been shipped, it cannot be cancelled. Please refer to our return policy for further assistance.

2. Subscription Cancellation

• Cancellation: Subscriptions can be cancelled at any time through your account dashboard or by contacting our support team.
• Notice Period: To avoid being billed for the next cycle, please cancel at least 48 hours before the next billing date.
• Refunds: Pre-paid subscription fees are non-refundable, but you will continue to receive the service until the end of the current billing period.

3. Changes to Orders

• Modification Requests: If you need to make changes to your order (e.g., change of address, product adjustments), please contact us within 24 hours of placing your order.
• Approval: Changes are subject to approval and may not be possible if the order has already been processed or shipped.

Refund Policy

For detailed information on our refund policy, please refer to our Refund Policy.

Contact Information

If you have any questions or need assistance with your purchase or cancellation, please contact us at:

Email Us: support@mayasbeautypalace.com
Call Us: +44 7597 724831
WhatsApp Us: +44 7597 724831
Business Hours: 8:00 AM - 5:00 PM (PDT)

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Thank you for choosing Maya's Beauty Palace. We value your business and are here to support you with any questions or concerns you may have regarding your purchase options and our cancellation policy.

Maya's Beauty Palace
support@mayasbeautypalace.com
www.mayasbeautypalace.com

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.