Hassle-Free Returns Policy: Shop with Confidence!

Returns Policy

Last Updated: 01/02/2024

At HelluFresh, we prioritize your satisfaction and aim to make your shopping experience seamless. Our 30-day return policy ensures you can shop with confidence. If you're not completely satisfied with your purchase, return it within 30 days for a full refund or exchange. Below, you'll find detailed instructions on how to initiate a return, including eligibility criteria and terms and conditions.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

How to Initiate a Return

  1. Contact Customer Support: Email us at support@hellufresh.com to request a return authorization.
  2. Pack the Item: Securely pack the item in its original packaging.
  3. Ship the Item: Send the item back to us using a trackable shipping service.
  4. Processing: Once we receive and verify the condition of the returned item, we will process your refund or exchange within 1-3 business days.

Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.
  • It may take additional time for the refund to be reflected in your account, depending on your bank or credit card company.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at support@hellufresh.com with photos of the damaged item. We will arrange for a replacement or refund as quickly as possible.

Contact Us

For any questions or concerns about our return policy, please contact our customer support team at support@hellufresh.com. We're here to assist you!